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Have a question about our cleaning process, booking system, or policies?
You’ll find quick answers below — and if you still need help, our team is just a message away.
We use a pre-authorization system. Your card is only charged once the service is completed successfully.
We offer a 25-day grace period from your first booking date to make changes at no cost. Within that time, you can reschedule up to three times for free. After the third change, a small $20 rescheduling fee applies.
Once the 25-day grace period ends, our standard cancellation policy kicks in as outlined in our Refund & Cancellation Policy.
Cancellations:
Need to make a change? Just contact our admin team by email or phone — we're happy to help!
All major credit and debit cards are accepted via a secure gateway. We do not accept cash or checks for safety and tracking purposes.
Tipping isn’t required — but it’s always appreciated. 100% of tips go directly to your Essential Interior Care Specialist (EICS).
You don’t have to be home, but we recommend being available for the first booking. After that, many clients prefer to leave a key or code for easy access.
Please remove fragile or personal items from areas being cleaned and ensure clear access to water, electricity, and parking.
No. Our EICS currently bring their own essential cleaning tools and products needed for service.
We follow the S.A.F.E.R. System™ — focused on Surfaces, Air, Flooring, and Essential Regimens — for a cleaner, healthier indoor environment.
Yes. We only use eco-responsible and non-toxic products that are safe for pets and families.
Yes, if time allows. Your EICS can confirm additional add-ons or adjustments on-site, and we’ll update your invoice accordingly.
Let us know within 24 hours of your cleaning. We’ll assess the issue and make it right — that’s part of our Satisfaction Guarantee.
It depends on your lifestyle and space. Most residential clients choose every 2–4 weeks, while commercial spaces prefer weekly maintenance.
Visit our Join as EICS page and submit your application.
Once you submit your form, our team reviews it within a few days. Qualified applicants will be contacted for an interview.
Our Specialists earn up to 70% of the total job price, depending on experience, performance, and client feedback.
